Product & service terms
Hosting & Backup Terms
Responsibilities for hosting, virtual servers, websites and backup services.
GICT Technologies Africa Ltd is based in Kampala, Uganda. This document should be read with the accepted order or signed agreement that applies to the service, where relevant.
Match these terms to the product named in your accepted order and review any applicable upstream provider rules.
Provisioning and use
An accepted plan states the resources, term and management level. The customer is responsible for its content, application configuration and administrator accounts unless managed services are expressly included. Resource use must stay within the agreed plan and acceptable use rules.
Backups and recovery
A backup schedule, retention period, restore assistance or offsite copy applies only when specified in the accepted plan. Customers should keep an independent copy of important data and test their recovery process. A demo order does not start a backup job.
Migration and termination
Migration scope, downtime, access requirements and handover format should be agreed before work begins. At the end of service, the customer should export needed data within the time stated in the accepted order.