Knowledge base category
Account Basics
13 practical guides in Account Basics.
What Good Hosting Support Actually Looks Like
What good hosting support looks like in 2026: quick first response, real engineers, public status pages, transparent postmortems, and how to test support quality before...
Account Basics7 Common Hosting Mistakes Beginners Make (And How to Avoid Them)
7 common hosting mistakes beginners make in 2026: no backups, ignored updates, bad host choice, weak passwords, single point of failure, no staging. With fixes for each.
Account BasicsWhat Is Uptime (And Why 99.9% Isn’t Always 99.9%)
What uptime really means in 2026: the math behind 99.9%, why providers' promises diverge from reality, how to measure real uptime with external monitoring, and what SLA...
Account BasicsHow to Check a Hosting Provider’s Reputation Before You Buy
How to check a hosting provider's reputation in 2026: the five reliable sources, how to spot fake reviews, communities to actually read, red flags, green flags, and a...
Account BasicsHow to Read a Web Hosting Provider’s SLA
How to read a web hosting SLA in 2026: the key numbers, common exclusions to watch for, service credit structures, red flags, and how to actually claim when they miss...
Account Basics5 Hosting Mistakes That Can Get Your Site Suspended
5 hosting mistakes that can get your site suspended in 2026: resource limits, email abuse, cron jobs, getting hacked, and untested backups — with warning signs and fixes...
Account BasicsFree vs Paid Hosting: When You Should Actually Pay
Free vs paid hosting in 2026: when free tiers actually make sense, the hidden costs of both options, real pricing comparisons, and a framework for choosing the right one...
Account BasicsWhat file comes up as default?
The webservers looks for an index file first. This can be called index.html, index.php, index.shtml, index.cgi or index.pl by default.
Account BasicsHow Can I Use PHP5 Instead of PHP4 on My Account?
Most servers now have both PHP4 and PHP5 available to them. To use PHP5 just call the page extension. php5. There were no other changes to be made.
Account BasicsUsername and Password
Your account username is included in the welcome email sent when you account is set up.
Account BasicsWhat is www and public_html directory in my folder?
The public_html directory is the folder to place in web-readable files. This means that public_html is the folder where you put all website files which
Account BasicsHow to Upgrade Server Resources?
Is your personal InterServer VPS is running out of resources like disk space, RAM memory, etc and also is your monthly bandwidth not sufficient for your websites to run...