GICT knowledge base
What Is the Best Way to Contact GICTServer Support?
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For help with an GICTServer service, sign in to the customer portal and choose Support to open a ticket. The new-ticket link requires an account login.
GICTServer’s support policy describes 24/7 technical support and a goal to respond within one to three hours. It does not guarantee a reply within that time. Billing, sales, development and other out-of-scope matters may be handled by a different department or schedule.
Include the affected service, what you expected, what happened, when it happened and relevant error text. Remove passwords, API keys and private customer data from screenshots and logs. For account-specific matters, submit the ticket while signed in.
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